Total Quality Management (TQM) plays an important role in improving hospital service operations. Hospitals provide services through many processes such as patient admission, diagnosis, treatment, and discharge. Managing these processes efficiently helps ensure quality care and patient satisfaction. TQM focuses on continuous improvement, proper use of resources, and maintaining high standards of service. It encourages teamwork, employee involvement, and regular monitoring of activities.
In the healthcare sector, good service quality is essential because it directly affects patient safety and outcomes. TQM helps hospitals reduce errors, improve efficiency, and deliver better care. It also supports the use of technology, trained staff, and proper systems to enhance performance. This study examines how TQM practices improve hospital services and operational efficiency. It also identifies key factors like employee performance, patient satisfaction, and process management. Overall, TQM helps hospitals provide safe, reliable, and high-quality services.
OBJECTIVES OF THE STUDY
• To assess the effectiveness of TQM in hospital services.
• To identify factors affecting patient satisfaction.
• To evaluate the role of technology in service quality.
• To study employee performance and its impact.
• To suggest improvements using TQM practices.
RESEARCH METHODOLOGY
This study uses a descriptive research design. It collects primary data through structured questionnaires. It also uses both qualitative and quantitative methods. Data is analyzed using statistical tools like medians and charts.
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