TQM in the Service Sector

Project Cost:Rs 2500 (Project Report) Rs. 3000 (Synopsis + Project)

Can Be used in: Operation Management Projects

Project Report Pages: 60-70 Pages (Soft copy word Format)

Delivery time: Within 12 hours for readymade project and 3 days for new project

Short Description: Please refer to the Sample Project. Each project has unique content based on its topic. This sample PDF is for an operation management project.

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Description:

Introduction

Over the last two decades, service organizations have adopted total quality management to improve service quality and performance. Managers actively use TQM practices to increase customer satisfaction, efficiency, and profitability. TQM in the service sector helps organizations focus on continuous improvement, employee involvement, and customer needs. This study explains the basic concept of TQM, its benefits, and the key components of services in a simple way. It also reviews earlier studies on how service industries implement TQM. The findings help managers and quality professionals clearly understand TQM concepts, service systems, and practical implementation. The study also highlights areas for future research.

Objectives

To identify how effectively the organization implements TQM.
To examine the level of employee commitment toward their work.
To determine the factors that influence employee commitment.
To analyze the possible problems that may arise during the implementation of TQM in the organization.

Profile of YES Bank

At Yes Bank, we work with a clear purpose and strong commitment to growth. We focus on strengthening our existing businesses and diversifying our loan portfolio to build a better future. We actively use digital banking to make services easy and accessible across retail, SME, wholesale, and rural segments. Our goal is to reach new markets and help individuals and businesses grow and succeed.

Vision:
To become the finest quality bank in India.

Mission:
To build a high-quality, customer-focused, and digitally advanced bank that supports sustainable growth and contributes to the progress of customers and the nation.

Data Collection

The project followed a simple and systematic research methodology. First, the study focused on understanding the basic theoretical concepts related to total quality management. Next, the researcher conducted a questionnaire survey to collect primary data from employees. The researcher then analyzed the primary data collected through the questionnaire. In addition, the study also included an analysis of secondary data gathered from books, journals, and reports.

Sampling Method:
The study used random sampling to select respondents.

Population:
Employees working at Yes Bank.

Sample Size:
A total of 50 employees were selected for the study.