TQM in the Service Sector

Project Cost:Rs 2500 (Project Report) Rs. 3000 (Synopsis + Project)

Can Be used in: Operation Management Projects

Project Report Pages: 60-70 Pages (Soft copy word Format)

Delivery time: Within 12 hours for readymade project and 3 days for new project

Short Description: Please refer to the Sample Project. Each project has unique content based on its topic. This sample PDF is for an operation management project.

Description:

Introduction

In the last twenty years, service organizations have started using total quality management (TQM) to improve service quality and customer satisfaction. TQM in the service sector helps organizations improve performance, reduce mistakes, and increase profitability. It focuses on doing work right the first time and removing waste from processes. TQM is not only about service quality but also about managing people and business processes effectively. Strong leadership is important for successful TQM implementation. Although many organizations face challenges and some fail to get expected results, companies that apply TQM properly achieve better quality, productivity, and customer satisfaction. TQM plays an important role in improving services and overall business success.

Objectives
To understand how well TQM is implemented in the organization.
• To study the level of commitment shown by employees toward their work.
• To identify the key factors that influence employee commitment.
• To understand the importance of building a quality-oriented culture.
• To identify the possible problems faced during TQM implementation.
• To study TQM implementation in the context of Toyota Motor Corporation in India.
• To understand the role of human resource management in the successful implementation of TQM.  
Research design

Research design provides a clear plan for collecting and analyzing data. This study uses descriptive research to present an accurate picture of the practices followed in the organization. Descriptive research uses surveys and fact-finding methods to collect information. The study follows an ex post facto approach, where the researcher does not control the variables. Statistical methods ensure objectivity, and tools such as averages and percentages support easy analysis. The study collects data in two forms: primary data and secondary data.

Data collection

The study uses the following methods:
Understanding theoretical concepts related to the topic
Collecting data through a questionnaire
Analyzing primary data
Analyzing secondary data

Primary data

The study collects primary data for the first time, making it original in nature. Respondents who use the organization’s products or services provide this data directly. This data strongly supports the objectives of the study.

Secondary data

The study gathers secondary data from existing sources such as books, reports, journals, and records. Researchers have already processed this data, and it helps support and strengthen the research findings.

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