(+91) 8283802090Introduction
Total Quality Management (TQM) is a management approach that started in Japan in the 1950s and later became popular in Western countries. It focuses on improving quality in every part of an organization. TQM aims to satisfy customers by providing good products and services the first time, without errors or waste. It is not only about product quality but also about managing people and work processes effectively. With strong leadership, TQM helps organizations do things correctly from the beginning. Although many companies face challenges in implementing TQM, successful organizations show that it can greatly improve performance and customer satisfaction.
Objectives of the Study
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To understand how much Total Quality Management (TQM) is used in the organization.
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To study how committed employees are toward their work.
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To identify the factors that influence employee commitment.
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To understand the importance of building a quality-focused culture in the organization.
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To study the implementation of TQM at PhonePe Private Limited.
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To examine the role played by Human Resource Management in implementing TQM successfully.
Research Design
Research design refers to the plan used to collect and analyze data. This study uses descriptive research, which helps in clearly understanding and presenting the existing practices in the organization. Descriptive research mainly uses surveys and fact-finding methods to collect information.
The study also follows an ex post facto approach, where the researcher does not control the variables. Statistical methods are used to ensure accuracy and objectivity. Simple tools such as averages and percentages help in easy analysis of data.
The study collects data from two sources:
Primary Data:
The researcher collects primary data directly from people who use the organization’s products or services. This data is original and closely related to the objectives of the study.
Secondary Data:
The researcher collects secondary data from books, reports, records, and other published or unpublished sources that already contain processed information.
