BSNL Landline Customer Satisfaction Analysis

Project Cost:Rs 2000 (Project Report) Rs. 2500 (Synopsis + Project)

Can Be used in: Marketing

Project Report Pages: 60-70 Pages (Soft copy word Format)

Delivery time: Within 12 hours for readymade project and 3 days for new project

Short Description: Please refer to the Sample Project. Each project has unique content based on its topic. This sample PDF is for the marketing project.

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Description:

BSNL Landline Customer Satisfaction Analysis studies how customers feel about the landline services provided by BSNL and how these services meet their expectations. The study focuses on service quality, call clarity, customer support, billing system, and complaint handling. It helps to understand whether customers feel satisfied and loyal to the service.

Customers expect reliable connectivity, affordable plans, and quick support from BSNL. The company provides landline services in both urban and rural areas, which helps people stay connected. Customer satisfaction depends on network performance, timely problem resolution, and transparent billing. When customers receive good service, they continue to use the connection and recommend it to others.

The study also highlights the importance of feedback in improving services. BSNL can use customer opinions to upgrade technology, improve customer care, and offer better plans. It also helps the company compete with private telecom providers.

Customer satisfaction plays an important role in business growth and long-term success. By understanding customer needs and improving service quality, BSNL can build trust, increase loyalty, and strengthen its position in the telecom market.

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